This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or illegal to complete your reservation.

Seekers that are impacted by an event covered by this Policy can cancel their reservation and depending on the circumstances, receive a refund, credit, or other consideration. Our Partners who are impacted by an event covered by this Policy can cancel without adverse consequences, but depending on the circumstances, their calendars may be blocked for the dates of the cancelled reservation.

WHAT EVENTS ARE COVERED

This Policy uses the term “Event” to refer to the following situations that occur after booking, are unforeseen at the time of booking, and prevent or legally prohibit completion of the reservation.

Changes to government travel requirements. Unexpected changes to visa or passport requirements imposed by a governmental agency that prevent travel to the destination. This doesn’t include lost or expired travel documents or other personal circumstances relating to authorization to travel.

Declared emergencies and epidemics. Government declared local or national emergencies, epidemics, pandemics, and public health emergencies. This does not include diseases that are endemic or commonly associated with an area—for example, malaria in Thailand or dengue fever in Hawaii.

Government travel restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit traveling to, staying at, or returning from the Listing location. This does not include non-binding travel advisories and similar government guidance.

Military actions and other hostilities. Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrection, civil disorder, and civil unrest.

Natural disasters. Natural disasters, large-scale outages of essential utilities, volcanic eruptions, tsunamis, and other severe and abnormal weather events. This does not include weather or natural conditions that are common enough to be foreseeable in that location—for example, tropical storms, cyclones, hurricanes, and typhoons that form over bodies of water in the tropics and seasonally impact many coastal regions around the world; or winter conditions and storms in mountainous regions or places far from the equator; or endemic diseases commonly found in different regions such as Africa, Asia, Europe, the Caribbean and South Pacific.

WHAT IS NOT COVERED

Everything else. This Policy only allows for cancellations for the Events described above. Everything else is excluded. Examples of situations that this Policy does not allow cancellations for include: unexpected disease, illness, or injury; government obligations like jury duty, court appearances or military duties; travel advisories or other government guidance (that fall short of a travel ban or prohibition); cancellation or rescheduling of an event for which the reservation was made; and transportation disruptions unrelated to a covered Event like road closures, as well as flight, train, bus and ferry cancellations. If you cancel a reservation in these cases, the amount refunded will be determined by the cancellation policy applied to the reservation.

WHAT TO DO NEXT

If you believe this Policy applies to your reservation, but we have not notified you or published information about the Event, please contact us to cancel your reservation. You should be prepared to provide documentation that shows how the Event has impacted you or your reservation.